Knowing your rights and responsibilities
While studying in Australia
The National Code 2007
The Australian Government wants overseas students in Australia to have a safe,enjoyable and rewarding place to study. Australia's laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framewrk and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code.
For more information about your rights and responsibilities as an international student studying in Australia, download the factsheet below or visit the Study in Australia website.
While studying in New Zealand
The Code of Practice for the Pastoral Care of International Students
The Code sets standards for educational providers to ensure that:
- high professional standards are maintained
- the recruitment of international students is undertaken in an ethical and responsible manner
- information supplied to international students is comprehensive, accurate, and up-to-date
- students are provided with information prior to entering into any commitments
- contractual dealings with international students are conducted in an ethical and responsible manner
- the particular needs of international students are recognised
- international students under the age of 18 are in safe accommodation
- all providers have fair and equitable internal procedures for the resolution of international student grievances
Full details of what is covered can be found in the Code which is available from the New Zealand Ministry of Education website: www.minedu.govt.nz/goto/international
Student Grievance Policy
This refers to permission granted by the College whereby a student is able to leave their studies and recommence them at an agreed later date.
- This is usually associated with compassionate or compelling circumstances (e.g. illness where a medical certificate states that the student is unable to attend classes), or
- Misbehavior by the student – in this circumstance the student has the right to appeal. The student must be informed of the intention to defer their enrolment and notified that they have 20 working days to access the internal complaints and appeals process. If the student accesses the appeals process, the Student’s enrolment can not be deferred until the internal process is completed, unless extenuating circumstances relating to the welfare of the student apply
- The decision to grant a deferment is at the discretion of the Principal on the the basis of information provided
- Deferment is for a maximum of 12 months (with no extensions possible) from the date of a student’s departure and allows the student to carry over any fees for unused course weeks already paid at the time when deferment is agreed
- A student must have paid all fees due at the time of requesting deferment for deferment to be considered. Students will be expected to pay for the fees for the remainder of the semester.
- Parents are required to write to the Principal requesting deferment. The required form is a letter to the Principal
- The letter needs to set out the grounds for seeking deferment including (where possible) supporting medical certificates and/or letters and the approximate time of re-commencement of studies
- The decision on whether deferment has been granted will be communicated to parents (and student) in writing within 14 days of receiving a letter of request
- The student must be informed that deferring his or her enrolment may affect his or her student visa.